regardless of how much you order - here at quack quack moo, we keep things simple. there are three delivery options, the costs of which are below:
standard delivery, 3-4 working days = £3.20
next day delivery (if ordered before 12 noon) = £5.50
europe & international = £8.99
postage times are always an estimate. we shall send off your packages as soon as we can. the delivery times outlined are also subject to change during severe weather, bank holidays and weekends.
deliveries take place monday to friday - weekend delivery is not currently available. signature is required as proof of identity.
please note that if you change your delivery address after your order has been dispatched we reserve the right to pass on any redirection fee that our courier charges us.
if you have not made any special arrangement with us in advance, and there is no-one to sign for the package when the courier attempts delivery, a card will be left with details of your local depot.
the quack quack moo online boutique is a secure website. every time you enter an area of the site that has or requires sensitive information such as your credit / debit card details, name or address we can assure you it contains the secure sockets layer (ssl) and private communications technology security standards that are supported by microsoft internet explorer 4.0 (or equivalent) and other popular browsers for mac users. ssl encodes your personal information and all your transactions are protected by the powerful ssl encryption technology through paypal or the other recognised payment gateways we operate. ssl encrypts your details; name, address, phone number, identification number and password as it travels through the internet so that it cannot be read by anyone other than the secure server. peace of mind for you; peace of mind for us.
if you change your mind and wish to cancel your order, we will make every effort to action this before the goods have been dispatched - but do contact us as soon as possible. if your order has already been dispatched you will be able to apply for a full refund (minus the p&p charges) under the returns and refunds policy.
special offers and discounts, inc. bounty.com
quack quack moo clothing limited regularly team up with third parties to provide customers with special offers and discount including bogof and bundle offers. limitations, terms and conditions apply.
quack quack moo clothing limited reserve the right to remove any entry without prior notice.
the promotions are open to uk, ci, iom and roi residents only.
employees of quack quack moo clothing limited and/or their affiliated companies and/or agencies or immediate family are not eligible to enter any special offers and discounts on any site without prior permission from quack quack moo clothing limited.
special offers and discounts may take between 10-14 days delivery subject to the amount of orders quack quack moo clothing limited may experience. this timeframe is variable depending on the affiliate company and their terms & conditions.
we apologise for any inconvenience this may cause. should you wish to rise a complaint, please email us.
competition terms & conditions
no purchase is necessary.
to enter a prize draw you will be asked to provide your name and email address. you have the choice to opt out of further contact by emailing us at firstname.lastname@example.org with unsubscribe in the subject line.
the promotion is open to uk, ci, iom and roi residents only.
employees of quack quack moo clothing limited and/or any of their affiliated companies and/or agencies or immediate family members are not eligible to enter this competition.
proof of your address and eligibility may be required.
closing date for the competition will be supplied by the promoter.
the information you provide here will be safeguarded under the data protection act and controlled by quack quack moo clothing ltd.
the winners will be notified via e-mail or telephone by the promoter.
the winning entries will be drawn at random and the draw is final, no correspondence will be entered into in relation to the prize draw.
the winner of the competition will be announced on the quack quack moo website.
winners must acknowledge acceptance of the prize by email.
use of a false name or address will disqualify any applicant from receiving the prize.
the winners may be required to participate in post-event publicity arranged by or on behalf of the promoter.
no cash alternatives will be substituted for the prize which is non transferable and quack quack moo clothing limited reserves the right to offer alternative items/activities of a greater or equivalent value should unforeseen circumstances require it.
we offer a money back or exchange guarantee on all merchandise sold by quack quack moo clothing limited, provided that the item(s) is returned within 14 days from the date of order. if you are not completely satisfied with your purchase, you may return it, providing it is unused, complete with tags, and in its original packaging. only if the return is due to a manufacturing defect or a delivery error on our part shall delivery costs also be refunded.
only the account used to purchase the goods shall be refunded when quack quack moo clothing limited has received and processed your returned item(s), together with a completed returns form. it is the customer’s responsibility to return the item(s) and we recommend that you return the item(s) via special delivery, as we shall not be able to refund or exchange any items that are lost in transit.
quack quack moo clothing limited cannot guarantee to refund or exchange purchases that are not returned in accordance with our returns policy.
please download and complete the returns form and post with the item(s) to quack quack moo clothing limited, 3b returns department, 15/16 tresprison business park, helston, cornwall, tr13 0qd