FREE DELIVERY and SHIPPING to anywhere in the UK
We dispatch all our international orders with Royal Mail Airsure®. Royal Mail Airsure® can be up to one day faster than Airmail. Items receive priority handling at home and overseas and benefit from an online tracking facility so you can check your package's progress along the way right to delivery. Please note that no signature is taken on delivery. Airsure items are electronically scanned at 6 different points, in the UK and overseas to the point of delivery.
Prices to Europe
(Includes EU countries, Eastern Europe and Russia)
Weight (up to) Equivalent to Price
120g LF tee £09.00
190g LF polo £09.00
300g LF hoodie £10.00
Price to rest of the world
Weight (up to) Equivalent to Price
120g LF tee £10.00
190g LF polo £10.00
300g LF hoodie £13.00
For compensation limits, please visit www.royalmail.com/compensation
*Prices are subject to change so chart above should only be used as a rough guide
18 months to 2 years = 86 / 92 cm
2 to 3 years = 92 / 98 cm
3 to 4 years = 98 / 104 cm
5 to 6 years = 110 / 116 cm
7 to 8 years = 122 / 128 cm
9 to 10 years = 134 / 140 cm
At Lucas Frank we are committed to providing our customers with the highest quality garments. We are aware that imitations of our products are produced or sold. This is counterfeit and a misuse of our brand and designs, which we do not tolerate. To prevent this, where appropriate, we will pursue all legal remedies available to us, including commencing legal proceedings or involving Trading Standards.
We really regret that our customers can be misled by these products purporting to be genuine Lucas Frank product. We will do our best to make you aware of counterfeit websites claiming to offer genuine products by posting the links below. We strongly advise you not to purchase from them.
If you think you've seen counterfeit Lucas Frank products, or suspicious products that are being advertised as genuine Lucas Frank merchandise, we’d appreciate it if you would let us know. Send us an email at email@example.com or call us on 08700 502580.
How do I make sure I'm buying legitimate Lucas Frank products?
Simply ensure that you are purchasing products in one of the following three ways:
At one of our authorised stockists
Online at www.lucasfrank.com
Although you may find Lucas Frank products on other websites, auction sites or in stores, only those items purchased from the above channels are legitimate. Our stores are located in UK, US – all on our Store Locator.
Can I return Lucas Frank items that I buy on eBay?
No. Lucas Frank guarantees all of its products but only if you buy from one of our approved channels, as above. We do not support items that are purchased outside of the ways described above.
Your secrets safe with us
What we collect
We may collect the following information:
Contact information including email address.
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us;
Lucas Frank Clothing
Thorp arch estate,
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Exchanging or returning Lucas Frank products
In the unlikely event that you are not satisfied with your purchase, please return it to us for an exchange or refund within 28 days.
We exchange or refund (to the original payment method) any unworn and unwashed items that are in their original condition with a copy of your original invoice.
At the time of exchange, should your item be at a lower price than originally purchased, we will exchange your item AND email you a complimentary online discount code for the difference in value.
Please also note that any import or customs duties incurred when returning your item is the responsibility of the customer.
Returning or exchanging an item
Looking to exchange your item/s? To make sure your item does not sell out whilst you are sending back your item/s, you can order your new desired size and colour and we will process your order straight away. We will charge your original payment card again and once we receive your item back; will refund your card. To ensure your exchange reaches you promptly, we will send your item using our Premium Delivery service at no extra cost. To use our exchange service, please call our Customer Services team on 08700 502580.
You can still exchange/ return items to Lucas Frank by either visiting any of our stores (must be returned within the same country as origin of purchase) or sending them to the address below. Please clearly fill out and enclose your packing slip with your return to us and once received, we will process your request within 10 working days. Once you receive a refund confirmation email, please allow 5 working days for payment to return to your account.
Please see our return address below.
Please note: The returning item is your responsibility until it reaches us. The cost of returning the item to us is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. Any custom duties that may be incurred with the return of an item are also the responsibility of the customer as must be covered prior to shipment.