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Fairydoorz Returns

We are happy to exchange or refund any purchases you are not happy with within 7 working days from receipt. If an item arrives damaged or not as ordered, please inform us within 24 hours of receipt to arrange a replacement or refund. To return an item please complete our product returns form to notify us of the return. Once a returns form has been filled out we will communicate where to send the returns to. Please do not return anything to us without completing a product returns form as we will be unable to accept it. All returns must be wrapped securely and sent via registered mail, keeping the receipt incase goods are lost or damaged in transit. We cannot accept liability for goods lost or damaged in transit. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms.

We will refund all sums, with the exception of postage and packaging costs. Delivery/packaging costs and return postage will only be refunded if the item is faulty. Only items that are in their original packaging and re-saleable, unused condition will be refunded, others will be returned to the customer at their own cost.

All overseas orders will be refunded in Sterling. Fairydoorz cannot be held responsible for any fluxuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing an overseas order.

 

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