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Gemious Ltd Returns

If the items you have ordered are unsuitable you must inform us within 7 working days of receipt. Email us detailing your sales reference, name and date of purchase and the item you wish to return and we will issue you with a Returns Number. Send back to us at the address above. We will then be happy to make a refund providing the items are returned complete, in perfect condition and in their original packaging within 7 working days of receiving your returns number.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, Gemious Ltd will arrange for a refund. It is the customers responsibility to pay for return postage.