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HIBBA TOYS UK LTD Terms & Conditions

Hibba Toys (UK) Limited aims to provide a complete, personal and prompt service to all customers. Our business has developed by understanding our customers' requirements and ensuring that our products are unique and meet the highest quality standards.


2.1 We accept credit/debit card payments on line and also over the telephone, fax or email. Alternatively you can pay by cheque providing it is drawn on a UK bank and has the cheque guarantee number and expiry date written on the reverse. Please enclose your cheque with the completed order form made payable to "Hibba Toys (UK) Limited" and send to:

Hibba Toys (UK) Limited

Suite 2

The Evergreen

29 Whinmoor Gardens


LS14 1AF

2.2 Goods will only be despatched once full payment has been received and the cheque has been cleared. Please allow up to 5 working days for us to process your cheque payment.


3.1 We aim to describe each product as accurately as possible. However, where products are made to order or individually hand crafted, this may cause the materials, design and colour to vary from those illustrated. Consequently we cannot be held responsible for any changes to the final product as a result of the above.

3.2 You are responsible for checking that all the personalisation details you have provided are correct. Alterations cannot be made once we have commenced work on personalised products. If you decide that you want to change your order after this has been submitted to us we will endeavour to contact our manufacturer in time to effect the change. Please note that we cannot promise that the change will be effected, especially if you inform us more than 2 days after submitting your original order. In such circumstances we suggest that you contact us by phone immediately.

3.3 Due to the specialised nature of some of our products, if your order cannot be fulfilled to your specification, we will inform you and propose other alternatives. Should you not be satisfied with the proposed alternatives then you will be entitled to a full refund of any amount paid.


4.1 The risk in the goods shall be passed to you upon delivery of the product. Our liability in relation to delivery will end at this stage. However, we will always retain the title to the goods until payment for the goods has been received at our office and any funds cleared, where applicable. IT IS YOUR RESPONSIBILITY TO CHECK THE GOODS UPON DELIVERY. WE CANNOT ACCEPT ANY CLAIM FOR DAMAGED GOODS UNLESS NOTIFIED TO US WITHIN 24 HOURS OF ACCEPTING DELIVERY. THIS CONDITION IS IMPOSED BY OUR CARRIERS.


6.1 We reserve the right not to produce any order that we deem unacceptable. In such circumstances we will refund in full the amount you have paid.

6.2 We reserve the right to alter our terms and conditions, products and prices without giving prior notice. It is your responsibility to check whether there has been any variation to any of our terms and conditions.

6.3 Hibba Toys (UK) Limited will attempt to ensure that the details on the website are accurate and up to date. However, we cannot guarantee that our website is free of any discrepancies. We do not make any warranties that our site is free of viruses or other disruptive properties. We therefore cannot be held responsible for errors or omissions.

6.4 All warranties, whether made expressly or by implication in respect of this website or the content, information or products included in the website including, without limitation, warranties regarding merchantability and fitness for specific purpose are hereby excluded as far as permitted by law. This does not affect your statutory rights as a consumer.

6.5 Our liability in contract, negligence, tort, pre-contract or other representations or otherwise arising in connection with the supply or contemplated supply of goods shall be limited in aggregate to all the sums paid by you to us. We cannot be held liable for any consequential or indirect loss, whether this be loss of business, profits, or damages of any kind whatsoever in contract, tort or otherwise arising out of the use of our website or the products and services offered. Nothing in these purchase terms shall exclude or limit liability for death or personal injury resulting from our negligence or fraudulent misrepresentation.

6.6 Our terms and conditions are governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English Courts.


7.1 Hibba Toys (UK) Ltd maintains very high standards for the protection of your privacy over the Internet. The purpose of this statement is to explain what information we collect and how we deal with it.

7.2 We only use the information we collect about you lawfully. We aim to safeguard the privacy of all our users while providing a high quality of personal customer service.

7.3 When you buy goods from us, we ask for information such as your name, e-mail address, delivery address, contact details and, credit/debit card details. We keep a record of some information so that we can recognise you as a registered customer and fulfill your orders as efficiently as possible. We do not keep a record of your credit or debit card details.

7.4 We keep a record of your purchases with us so that we can deal a lot quicker with any queries you may experience with your order.

7.5 We keep a record of any e-mail correspondence you send us. This helps us to identify and reply to any problems or concerns with our products or services.

7.6 We do not sell or disclose any information obtained about you to anyone outside of our company, unless it is required by law, or disclosure is necessary to protect the safety of customers, employees or property. We do not send out unsolicited e-mails or use any of your personal details for marketing purposes.