Loading  Loading... Please wait...

Lucas Frank Clothing Returns

Exchanging or returning Lucas Frank products

In the unlikely event that you are not satisfied with your purchase, please return it to us for an exchange or refund within 28 days.

We exchange or refund (to the original payment method) any unworn and unwashed items that are in their original condition with a copy of your original invoice.

At the time of exchange, should your item be at a lower price than originally purchased, we will exchange your item AND email you a complimentary online discount code for the difference in value.

Please also note that any import or customs duties incurred when returning your item is the responsibility of the customer.

Returning or exchanging an item
Looking to exchange your item/s? To make sure your item does not sell out whilst you are sending back your item/s, you can order your new desired size and colour and we will process your order straight away. We will charge your original payment card again and once we receive your item back; will refund your card. To ensure your exchange reaches you promptly, we will send your item using our Premium Delivery service at no extra cost. To use our exchange service, please call our Customer Services team on 08700 502580.

You can still exchange/ return items to Lucas Frank by either visiting any of our stores (must be returned within the same country as origin of purchase) or sending them to the address below. Please clearly fill out and enclose your packing slip with your return to us and once received, we will process your request within 10 working days. Once you receive a refund confirmation email, please allow 5 working days for payment to return to your account.

Please see our return address below.

Please note: The returning item is your responsibility until it reaches us. The cost of returning the item to us is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. Any custom duties that may be incurred with the return of an item are also the responsibility of the customer as must be covered prior to shipment.

 

products