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MARMALADE&MASH Returns

RETURNS AND EXCHANGES


PLEASE EMAIL RETURNS@MARMALADEANDMASH.CO.UK TO ADVISE THAT YOU WISH TO RETURN AN ITEM FOR AN EXCHANGE OR REFUND. RETURN REQUESTS SHOULD BE MADE WITHIN 14 DAYS OF THE ORIGINAL PURCHASE DATE.

THE CUSTOMER IS RESPONSIBLE FOR ANY RETURNED ITEMS UNTIL THEY REACH OUR ADDRESS AND WE THEREFORE STRONGLY RECOMMEND RETURNING USING REGISTERED POST AND KEEPING YOUR PROOF OF POSTAGE RECEIPT. EXCHANGES FOR THE SAME MONETARY VALUE ARE ONLY ACCEPTED. EXCHANGES WILL BE POSTED BACK TO THE CUSTOMER FREE OF CHARGE.

PLEASE RETURN GOODS TO...

MARMALADE&MASH
65 ABBEY FOREGATE
SHREWSBURY
SY1 9JS

…ALONG WITH A COMPLETED RETURNS CARD YOU RECEIVED WITH YOUR ORDER, CLEARLY STATING YOUR NAME AND ADDRESS AS ENTERED WHEN YOU PLACED YOUR ORDER, ALONG WITH THE PRODUCTS YOU ARE RETURNING/EXCHANGING AND THE REASON WHY.

IF A REFUND IS REQUESTED THE ORIGINAL PURCHASER’S CARD WILL BE CREDITED THE AMOUNT OF THE GOODS RETURNED BUT UNFORTUNATELY WE CANNOT REFUND YOU THE POSTAGE COSTS AND THE CUSTOMER IS RESPONSIBLE FOR ALL POSTAGE COSTS INCURRED WHEN RETURNING ITEMS. WE WILL NOT OFFER A REFUND ON RETURNED ITEMS THAT ARE LOST OR DAMAGED IN THE POST AND THEREFORE AGAIN STRONGLY RECOMMEND RETURNING VIA REGISTERED POST.

 

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