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Play to Z Ltd Delivery

Usually an order will be dispatched within 2 working days of receipt. Saturdays, Sundays, and Bank Holidays are non-working days and therefore orders received on these days will be processed on the next working day. However, due to the handmade nature of the resources occasions may arise where it is not possible to immediately dispatch an order. Unless otherwise stated all goods will be supplied within 28 days of an order being placed. In the event of this not being possible, you will be contacted and advised of the likely delivery date or an alternative option will be offered. If the goods cannot be provided within a mutually agreed timescale and an acceptable alternative is unavailable, a full refund will be offered. We reserve the right to substitute items if we have trouble or delays in obtaining items from the usual range. The overall balance and value for money you receive will not be compromised.

Orders will be dispatched by courier on a 24 hour delivery, however, no guarantee of delivery times can be given. It is not possible to specify timed deliveries or delivery windows unless prior arranged at an additional cost to the customer.

All delivery charges relate to delivery within mainland England, Wales and southern Scotland only. For deliveries outside these postal zones, including world wide delivery, additional charges will be incurred. Please contact Play to Z Ltd for further information of zones and prices.

Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries or where delays are caused by adverse weather conditions.We will of course update you on any problems and where possible seek to expedite delivery. At peak times, such as in the build up to Christmas you are advised to allow plenty of time for orders to be fulfilled and delivered.

 

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